COVID -19 Safety Protocols for Phase 1 & 2 Restart

Client Interaction Safety Protocol

Any staff member interacting with the clients, in person, will be wearing masks and gloves without any discretion.

(A) Appointment Scheduling

Screen all clients at the time of scheduling appointments (politely inform them that if anyone in the home has tested positive for COVID, has a pending test or feels unwell the day of the appointment that we would appreciate if they reschedule).

Take brief summary of the concerns at the time of scheduling the appointment. Advise clients to be at the curb side near the front gate of the hospital at their appointment time

We will provide curb side care to avoid the need for clients to enter the lobby and exam rooms. This is designed to promote physical (social) distancing and reduce the spread of COVID-19. 

(B) Curb Side Appointment

Curb Side Care

• Clients will call the reception desk to let us know they have arrived.
• Client’s concerns and pet’s medical history will be reviewed in detail over the phone.
• A veterinary assistant will go to their car to retrieve the pet.
• The veterinarian will perform a thorough physical examination on the pet. Depending on how the appointment is scheduled, we might ask the client to wait in their or may give a pick-up time later in the day so that they are free to leave the parking lot.
• The veterinarian will call the client with an update on pet’s health and will provide an estimate for any recommended services. Veterinarian might go on the curb side to talk to the client, if needed
• Diagnostics and treatments will be performed as authorized.
• Pet will be returned to the Car.

   (C)  Payments

We will be having No Cash policy for safety reasons.  If needed, staff member must be wearing gloves to handle exchange cash or cheque

• If possible, try to take the credit card number over the phone.
• If client sends card in, wipe card with disinfectant wipe and wash hands after transaction is complete
• Take the debit machine to the client. Wipe the machine with disinfectant and wash your hands after the transaction Is complete.

COVID -19 Safety Protocols for Phase 3 Restart

Client Interaction Safety Protocol 

Any staff member interacting with the clients, in person, will be wearing masks and gloves without any discretion.

Any Client entering the building will have to wear the mask and respect social distancing (at least 6 ft Apart)

(A) Appointment Scheduling

Screen all clients at the time of scheduling appointments (politely inform them that if anyone in the home has tested positive for COVID, has a pending test or feels unwell the day of the appointment that we would appreciate if they reschedule).

Take brief summary of the concerns at the time of scheduling the appointment. Advise clients to call us when they are here near the front gate of the hospital at their appointment time

We will let the clients enter the hospital keeping the appropriate social distancing in place. 

(B)  Appointment

Clients will call the reception desk to let us know they have arrived.

• Masks are mandatory to enter the building. Hand sanitizer is provided near the entrance door.
• Client would enter the building on our approval.
• Workstations, doorknobs and counters should be sanitized between clients (if/when clients re-enter building)
• There should not be more than two clients at any time in the lobby area.
• All chairs, table and weighing scale in the lobby area, should be regularly sanitized.
• Depending upon the treatment time, clients might be politely asked to leave the lobby area (Drop offs would be preferred)

(C)  Payments

• Plexi glass barriers are installed to minimize the spread of Covid 19.
• Staff member must be wearing gloves to handle exchange cash or cheque. Avoid handling the cards and wipe the machine with disinfectant after the transaction Is complete.

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